Exchange and return policy:
To benefit from return and exchange services, you must bring the original invoice.
· Returns and exchanges are not possible unless there is a manufacturing defect in the item.
The item must be in the same condition as when purchased and in its original packaging.
· Return and exchange within 3 days from the date of purchase.
The promotional offer associated with the returned item can be returned if it is in its original condition, or the value of the promotional offer will be deducted.
Purchases made with vouchers, credit cards, or through the installment purchase service cannot be returned in cash.
The amount will be returned to the customer within 15 to 25 days.
All devices are under agent warranty.
The following conditions are added to purchases from the website:
Receiving the shipment from the shipping company is considered an acknowledgement from the customer that the shipment (carton) is intact and in good condition and has not been opened before receipt.
The return and exchange period is calculated from the date of receipt, and the stamped purchase invoice that arrived with the shipment must be brought.
· Device warranty Agent warranty
The customer bears the shipping costs of the product in the event of return or exchange to the technology expert.
Immediate replacement of devices with manufacturing defects under the following conditions:
The device must be free from any scratches or misuse.
· Bring the original box with all accessories and user manuals inside.
· A report from the authorized maintenance agent is required before the replacement process.
The Tech Expert Store bears the shipping fees in the event of a problem or if one of the products has a manufacturing defect. You can return the product, provided that it is with all its accessories.
The returned product will be inspected and the product will be inspected and returned to the customer within 14 days from the date the technical expert receives the product.
The following conditions are added to accounting programs:
· Technical support for programs for one year
· One year warranty against software defects.
· The sold software cannot be replaced or returned after licensing.
· The accounting program is licensed on one device only, and in the event of transferring the license, it is done at a cost according to the sales prices.
The warranty does not cover problems or defects that occur as a result of misuse, virus infiltration, malfunctions of terminals or their operating systems, network malfunctions, or malfunctions resulting from disconnecting the power from the devices.
The warranty does not include the value of modifications suggested by the customer.
Technical support for the programs includes training only once on the systems. However, in the event of a desire to retrain a new employee or retrain, the cost will be determined later.
Technical support does not include definitions for devices that the customer has that were not sold by us and for which the customer does not have definitions.
· Free technical support includes designing and printing invoices once at the time of delivery.
Free technical support for the program is dropped in one of the following cases:
· Illegal access to the database and modification of data from within.
· Attempting to decompile the program or modify the protection systems.
· Attempting to damage the program’s operating files or make any modifications to them.
· Trying to repair the program with another party will result in losing the right to use the program and thus the technical support.
Technical Expert Trading Company has the absolute right at any time to modify the terms and conditions of the website without prior notice or warning. You can access the latest version of the terms and conditions at any time and review the terms and conditions on the website. If you continue to use these services, you implicitly agree to abide by the modified terms of the terms and conditions of using our website
